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Mixin Cash FAQ

Account Setup

1. Why do I need to complete identity verification (KYC)?

Mixin Cash provides fiat-related financial services. In accordance with applicable laws and regulations, identity verification (KYC) is required before you can access these services.

2. What documents are required for KYC?

Depending on your country or region, you may be asked to provide:

A valid government-issued ID (such as a passport or local ID card);
Personal information;
Residential address information;
A selfie for identity verification;
Other information required by applicable regulations.

Please follow the instructions displayed during the verification process.

3. How long does the verification process take?

Verification times vary depending on your application.

Some applications may be approved within a short period of time, while others may require additional review. Please wait for the verification result.

4. What should I do if my verification is rejected?

If your verification is unsuccessful, please update or provide any additional information requested and submit your application again.

If you need further assistance, please contact Mixin Support.

Deposits & Withdrawals

5. What deposit methods are supported?

You can add funds to your Mixin Cash account in the following ways:

Transfer supported digital assets from your Mixin Wallet;
Transfer fiat funds to your dedicated bank account via bank transfer.

Currently supported:

USD: ACH, Wire
EUR: SEPA

SWIFT transfers are not supported at this time.

6. What withdrawal methods are supported?

You can withdraw funds from your Mixin Cash account by:

Transferring funds to your Mixin Wallet;
Withdrawing funds to a linked bank account.

The first time you withdraw to a bank account, you'll need to add a Recipient.

7. Why do I need to add a Recipient?

Before your first withdrawal to a bank account, you'll need to add the recipient's bank account information.

Once added, you can simply select the saved recipient for future withdrawals.

Bank Accounts

Your dedicated bank account is intended for your own use only.

Please do not lend, rent, or share your bank account information with others, as this may affect your ability to use Mixin Cash.

9. Which bank transfer methods are supported?

Account Type	Supported Transfer Methods
USD	ACH, Wire
EUR	SEPA