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How to do if I forget the PIN?

Please note: If you forget your PIN, it cannot be reset or recovered!


The PIN is encrypted and stored across the entire Mixin Network. Even Mixin’s technical team cannot view or reset it.

If you forget your PIN, you can only try to recall it yourself and keep track of every attempt.


Different Scenarios When Forgetting a PIN


1. Already Logged In


If your account is logged in but you forgot your PIN due to long inactivity:


  • You have 5 attempts every 24 hours.
  • After exceeding the limit, the wallet will be locked, and you must wait 24 hours before trying again.


2. After Re-Login


If you just re-logged into your Mixin account:


  • You will need to enter your PIN for verification.
  • If you exceed the attempt limit (error 429), you will have to wait 7 days before trying again.



  1. Record each attempt so you don’t repeat the same PIN combinations.
  2. Avoid overly simple PINs, such as “111222” or “111111,” since Mixin Messenger does not allow PINs containing only two unique digits.
  3. Stay patient. If you haven’t entered your PIN for more than 24 hours, or after a re-login, the system will prompt you to re-enter your PIN when opening the wallet to help reinforce memory.


FAQ


  • Can customer support or developers reset my PIN?

No. The PIN is only stored on your device and within the network’s encrypted structure. No one (including the Mixin team) can reset or recover it for you.


  • What if I never remember my PIN?

If you cannot recall your PIN and have no backup, you will lose access to the wallet. Please ensure that you store your PIN securely and check it regularly to avoid this risk.


  • If I forget my PIN and can’t log in, does that mean Mixin keeps my assets?

No. Mixin cannot move or control your assets. Your funds always remain in your account, and you can regain access anytime you remember your PIN.



Updated on: 22/09/2025